Refund Policy
Effective Date
23/02/2026
Thank you for supporting HugMe. Please read our refund rules carefully.
Digital Products
Due to the nature of digital products, all digital purchases are non-refundable, including:
ebooks
downloadable files
digital bundles
Once a digital file is delivered or access is provided, we cannot “take it back,” so refunds are not possible.
Physical Products (Stickers)
Refunds are generally not offered for physical items, but we will support you if there is a genuine issue.
Eligible Cases (Within 7 Days of Delivery)
You may be eligible for a replacement or store credit if:
You received the wrong item
The item arrived damaged
The package arrived with missing items
To request help, email us with:
Order number
Photos of the item and packaging
Not Eligible
We do not offer refunds for:
Change of mind
Minor color differences (screen vs print)
Incorrect address provided by customer
Normal wear and tear after use
Chargebacks
If you have an issue, please contact us first. Chargebacks without contacting us may result in restriction of future purchases.
Contact Information
HugMe Email: official@hugmewellness.com